Error Code: Cycle displaying dAC and Err
Cause Analysis:Unit may be defective
Troubleshooting / Solution: Check the power supply, disconnect all the inputs and outputs of MX5 and reboot. If that still not works, unit is considered defective.
Error Code:Cycle displaying dir and Err
Cause Analysis:Unit may be defective
Troubleshooting / Solution:Check the power supply, disconnect all the inputs and outputs of MX5 and reboot. If that still not works, unit is considered defective.
Error Code:Cycle displaying IN and Err
Cause Analysis:Abnormal input power voltage
Troubleshooting / Solution:Check the power supply and try with other DC26V power supplies.
Error Code:Cycle displaying INH and Err
Cause Analysis:Too high input voltage
Troubleshooting / Solution:Check the power supply and try with other DC26V power supplies.
Error Code:Cycle displaying INL and Err
Cause Analysis:Too low input voltage
Troubleshooting / Solution:Check the power supply and try with other DC26V power supplies.
Error Code:Cycle displaying PN and Err /Cycle displaying PNL and Err /Cycle displaying PNH and Err /Cycle displaying dc and Err
Cause Analysis:Unit may be defective
Troubleshooting / Solution:
1. If rebooting the unit restores it to normal, then it could be a software problem, please get back to us .
2. Check the power supply, disconnect all the inputs and outputs of MX5 and reboot. If that still not works, unit is considered defective.
Error Code:Cycle displaying PA and Err
Cause Analysis:
1. Abnormal input power
2. Unit may be defective
Troubleshooting / Solution:
1. Use the included power adapter
A. When you power on the power adapter itself, the LED flashes or goes out. Then the power adapter failed.
B. When you power on the power adapter itself, the LED is always on. When connecting to MX5 unit, the LED of power adapter flashes or goes out. Then probably power adapter failed, try with other DC26V power adapters.
2. If the power adapter is functional, disconnect all the inputs and outputs of MX5 and reboot. If that still not works, unit is considered defective.
Error Code:-3
Cause Analysis:Upgraded the incorrect firmware
Troubleshooting / Solution:Upgrade the correct firmware directly.