Return Policy
Overview
At EMiUZEK, we strive to ensure customer satisfaction.
This policy explains which products can be returned, under what conditions, and within what time frame.
Return Eligibility & Timeframes
| Return Reason | Return Window | Refund Type |
|---|---|---|
| DOA / Defective / Wrong Item | Within 30 days of delivery | Replacement or Full Refund |
| Change of Mind (Non-defective) | Within 30 days of delivery | Refund of item price; original shipping costs and duties are non-refundable |
———— Delivery date is confirmed by online shipping tracking records.
Products Eligible for Return
The following products may be returned if they are unused, complete, and in original condition:
• DACs
• Amplifiers
• Desktop Audio Devices
• Universal IEMs (UIEMs)
• Standard Audio Cables & Adapters
Non-Returnable Items
The following items are NOT eligible for return or refund, except for DOA cases:
• Custom cables or personalized products
• CIEM (Custom In-Ear Monitors)
• Ear tips, earplugs, holsters (hygiene reasons)
• Products damaged due to misuse, modification, or improper installation
Return Conditions
Returned items must:
• Be in original, unused condition
• Include all accessories, manuals, packaging, and free gifts
• Not show signs of use, damage, or tampering
Items returned incomplete or damaged may be partially refunded or rejected.
Refund Amount & Fees
• DOA / Defective Items:
- Full refund or free replacement
- Return shipping cost refunded
• Non-defective Returns:
- Refund amount = Paid price. No restocking fee applies.
- Original shipping costs and duties are non-refundable
Currency exchange differences and bank transaction fees are not covered by EMiUZEK.
Refund Processing Time
• Refunds are processed within 5–7 business days after receiving and inspecting the returned item.
• Refund arrival time depends on the payment method and issuing bank.
Exchanges
• We only offer exchanges for defective or damaged products.
• Exchanges are subject to stock availability.
Warranty Summary
• DACs / Amplifiers / IEMs / Dongles: 1-Year Warranty.
• Cables & Adapters: 3-Month Warranty.
Warranty does not cover misuse, accidents, unauthorized repairs, or commercial use.
How to Request a Return or Refund
Please email support@emiuzek.com with:
• Order number
• Product name
• Reason for return
• Photos or videos (if applicable)
Our support team will respond within 48 hours.