Return Policy

1. Overview

At EMiUZEK, we strive to ensure customer satisfaction.
This policy explains which products can be returned, under what conditions, and within what time frame.

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2. Return Eligibility & Timeframes

Delivery date is confirmed by online shipping tracking records.

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3. Products Eligible for Return

The following products may be returned if they are unused, complete, and in original condition:

• DACs

• Amplifiers

• Desktop Audio Devices

• Universal IEMs (UIEMs)

• Standard Audio Cables & Adapters

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4. Non-Returnable Items

The following items are NOT eligible for return or refund, except for DOA cases:

• Custom cables or personalized products

• CIEM (Custom In-Ear Monitors)

• Ear tips, earplugs, holsters (hygiene reasons)

• Products damaged due to misuse, modification, or improper installation

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5. Return Conditions

Returned items must:

• Be in original, unused condition

• Include all accessories, manuals, packaging, and free gifts

• Not show signs of use, damage, or tampering

Items returned incomplete or damaged may be partially refunded or rejected.

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6. Refund Amount & Fees

• DOA / Defective Items:

  • Full refund or free replacement

  • Return shipping cost refunded

• Non-defective Returns:

  • Refund amount = Paid price minus 10% restocking fee

  • Original shipping costs and duties are non-refundable

Currency exchange differences and bank transaction fees are not covered by EMiUZEK.

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7. Refund Processing Time

• Refunds are processed within 5–7 business days after receiving and inspecting the returned item.

• Refund arrival time depends on the payment method and issuing bank.

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8. Exchanges

We only offer exchanges for defective or damaged products.
Exchanges are subject to stock availability.

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9. Warranty Summary

• DACs / Amplifiers / IEMs / Dongles: 1-Year Warranty

• Cables & Adapters: 3-Month Warranty

Warranty does not cover misuse, accidents, unauthorized repairs, or commercial use.

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10. How to Request a Return or Refund

Please email support@emiuzek.com with:

• Order number

• Product name

• Reason for return

• Photos or videos (if applicable)

Our support team will respond within 48 hours.